Policy & Terms
RETURN POLICY
Barring the exceptions noted below, unused merchandise in original condition and packaging may be returned for a full refund within 15 days of having shipped from MÜNCHEN STEEL / FACTORY warehouse. Instruments returned without the original packaging intact will be subject to a nominal restocking fee. Barring the exceptions noted below, unused merchandise in original condition and packaging may be returned for a Returning of merchandise does not guarantee that credit will be issued to your customer account. Return credit is not issued until MÜNCHEN STEEL / FACTORY receives the returned product, inspects it and deems it an acceptable item for return. Return shipping and handling is the responsibility of the customer, aside from cases of shipment error on the part of MÜNCHEN STEEL / FACTORY Full refund within 30 days of having shipped from MÜNCHEN STEEL / FACTORY warehouse. Instruments returned without the original packaging intact will be subject to a nominal restocking fee. International customers are responsible for any import or customs fees charged by their government. Merchandise cannot be return due to customs charges/duties, if applicable, will be borne by the customer. Returning merchandise should be dispatched via reliable companies like DHL, FEDEX, UPS, So that we should receive the item within 5-7 Days. The following items may not be returned for any reason other than manufacturer defect or damage in transit: 1. Instruments etched, engraved, repaired or modified by the customer in any way. 2. Used or processed instruments. 3. Custom-produced, non-catalog items. 4. Items that are marked with customer-specific engravings, including bar coding for tracking software. Returns will be credited back with the same method of payment in 3 – 7 days of receipt of goods and successfully passed our internal checking. (Note: No returns will be accepted after 30 days from the date of invoice.) According to law 34 of LAW 34/2002, of July 11, services of the information society and electronic commerce, tax data of the trade: Commercial name: TPLO German, S.L. Postal address: Calle Rio Segre,2 2b, 28935, Mostoles, Madrid, Spain. email: tplogerman@gmail.com Contact phone: (+34) 634 191 222 Tax ID: CIF: B13663570.
1. General These conditions of sale apply to any item purchased from TPLO German S.L .. through www.munchensteelgermany.com (hereinafter “the site”) and the customer accepts them when confirming their order. TPLO German S.L. may modify these Conditions of Sale at any time. 2. Availability All orders made through the Site are subject to their availability and acceptance by TPLO German SL and it reserves the right to modify the range of articles that are presented on the Site and, in particular, may limit in each moment the quantity of articles that the Client can order in a single purchase session. 3. Registration and personal information In order to place an order through the Site, the customer must register and create an online account as a customer. At registration, the customer must provide valid and up-to-date personal information, such as their full name and email address. Once the account registration process on the Site has been completed, the client will receive an email in which their personal information will appear in summary form and a link to the “My account” section of the Site, where the Client can configure or modify your username, password and personal information. The Client is responsible for ensuring that his password and account are kept secret, confidential and secure at all times. TPLO German S.L will not be responsible for the inappropriate use of the Client’s account that occurs as a consequence of the access and use of the Client’s password and account by third parties. 4. Prices, taxes and shipping costs All prices shown on the products included in the Site are inclusive of VAT and do not include shipping costs and other applicable taxes, unless otherwise specified. Prices are expressed in Euros and dollars. TPLO German S.L reserves the right to modify prices and shipping costs at any time. TPLO German S.L will apply and comply with the Product Price and shipping costs shown on the Site at the time of order confirmation. If due to a system error, the correct price of an item is different from that published on the Site, TPLO German S.L will contact the customer to obtain their confirmation before sending their order. The actual shipping costs and applicable VAT will be specified in the order before the Customer is asked to confirm his order, and will also appear on the Order Confirmation and invoice (if the Customer wishes to receive an invoice). Shipping costs (if applicable) are detailed in the shipping information available on the Site. 5. Payment methods At TPLO German S.L you can pay in 3 ways: 1) SECURE payment by credit / debit card (Visa and Mastercard) 2) PayPal 3) Bank transfer For your added security, credit card payments will be processed through the 3D Secure system, so you may have to provide your security code on your bank’s website. In compliance with current legislation in Spain, we must issue an invoice for purchases over € 3,000. In these cases, we will ask you to provide us with your NIF. When placing the order, the Client must enter the payment information in the corresponding form. TPLO German S.L will not save the payment card number or the security code of the Client. Payment card holders are subject to validation and authorization controls by the card issuing entity. If the issuing entity of the payment card does not authorize the payment, the Client must contact the issuing entity of his card to solve the problem, TPLO German S.L not being responsible for the delays or non-delivery that may occur. In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to the bank in charge of providing the respective remote electronic payment services, without any third party being able in any case to have access to them.
Such data will not be used by TPLO German SL other than in order to complete the procedures related to the purchase, issue the corresponding refunds in case of eventual returns and prevent and inform the police forces in the event that it is committed or is about to be committed some fraud. To process the Customer’s order, the amount of the purchase will be blocked on the Customer’s payment card until the order is sent to the delivery address that the Customer has provided through the Site. At that time, the shipping confirmation will be sent to the customer and the purchase amount will be charged to their payment card. For payments made by bank transfer, the Client must deposit the money within a maximum period of 3 business days to any of the following bank accounts, indicating the order number in the payment concept. Account holder: TPLO German S.L Account number: You can send us the proof to the following email address: tplogerman@gmail.com. Once we receive the transfer, your order will be sened.
6. Orders If placing an order through the Site, the Customer must provide the personal information indicated, such as delivery address, billing address and information on the method of payment. TPLO German S.L reserves the right to reject, cancel and cancel orders at any time. After placing the order through the Site, the Client will receive by email a confirmation of receipt of the order assigned by TPLO German SL It is important that the Client keep this order reference number in case they have to make any questions related to it. in the future. TPLO German S.L will send by email an order confirmation, which represents the acceptance of the order by TPLO German S.L 4. Delivery policy TPLO German S.L delivers to physical addresses in Spain (excluding the Canary Islands, Ceuta, Melilla and Gibraltar), not accepting PO boxes or hotels. Once the order has been processed and is ready for shipment, TPLO German,S.L will provide the customer with a locator number with which to track the status of the order. Upon delivery, it requires the signature of a person of legal age to confirm receipt of the order, after which the responsibility for the Products purchased is transferred to the Customer. Shipping is free in 7-12 business days. The company hired by TPLO German,S.L is Fedex, Ups, D.h.l, Skynet and Dpd. For international shipments. 5. Right of withdrawal Return policy ABSTRACT: You have the right of withdrawal recognized by law within a period of 15 business days from receipt. The right of withdrawal is in charge of the client. It will be the customer who decides and pays the transport company with which he decides to return the purchase. As the choice of the transport company with which to return the purchase is left to the decision of the customer who exercises his right of withdrawal, we cannot guide him with certainty about the rates. However, TPLO German, S.L.
works with the company Fedex, Ups, D.h.l, Skynet and Dpd and we can facilitate the contact or guide you approximately on their rates. For this reason we recommend you contact TPLO German, S.L to coordinate the return, by phone (+34) 634 191 222 or via email: tplogerman@gmail.com. LAW 3/2014, OF MARCH 27 Description of the right of withdrawal (General Law for the Defense of Consumers and Users BOE Law 3/2014, of March 27): As a consumer and user, you will have a period of fifteen business days to exercise the right of withdrawal. It will be the law of the place where the good object of the contract has been delivered or where the service is to be provided, which determines the days that are to be considered business days. The term will be computed from the receipt of the good that is the object of the contract or from the conclusion of the contract if the object of the contract is the provision of services. The exercise of this right does not require justifying its decision. The exercise of the right of withdrawal gives rise to the reimbursement of the sums paid by the consumer within a maximum period of 30 days from the exercise of this right. EXERCISE OF THE RIGHT OF WITHDRAWAL. TERMS The return costs (collection of the product) in case of withdrawal are charged to the customer. We ask you to exercise your right of withdrawal within the 15 business days that the law regulates, outside this period the law does not oblige you to accept returns. The packaging and shipping of the products is carried out by ourselves in the store, which implies a prior check of how the part is sent, that is, they are not carried out from any logistics center or similar outside of our control, therefore: they will not be accepted Returns if the garments do not have the corresponding label, stains are observed, have been used, washed or are damaged. The return of the products purchased must be carried out carefully, with all its contents and in its original or similar packaging that guarantees the protection of the product for its transfer.
REFUND When we receive the product and verify that it has the original label, no stains are observed, they have not been used, washed or damaged, we will proceed to refund your purchase by the same means that the customer paid, either by card, transfer or Paypal . Any questions or information: TPLO German,S.L with CIF B13663570, Postal address: Calle Rio Segre,2, 2b, 28935, Mostoles, Madrid, Spain. and telephone +34 634191222 and email: tplogerman@gmail.com. 6. Miscellaneous provisions Jurisdiction and applicable law. The provisions of these Conditions of Sale will be governed by the provisions of the laws of Spain. Likewise, the contract for the purchase of the products and the conflicts or claims related to it will be governed by the provisions of the laws of Spain. Except as established by Law, the Client and TPLO German,S.L. accept that the courts of Madrid. (Spain) will have exclusive jurisdiction.
